Rental Policies and Guidelines

Rental Deposits
A 50% deposit is due within 7 days of phone reservation to secure the reservation. The balance for the entire stay is due 14 days prior to arrival date.

Cancellations / Refunds
If it is necessary for you to cancel your reservation, with a 30 day notice we will refund the full deposits. Cancellation between 29-14 days of your arrival will result in a refund Less $50 processing fee. Any cancellations within 14 days of arrival are subject to FULL forfeiture of total rent, unless the cabin can be rented over the same period at the same rate.

Please note, monies will not be refunded due to weather conditions.

Refundable Security Deposit
A separate refundable security deposit of $250.00 is required (this can be made by VISA/MasterCard—please supply credit card number, expiration date and name as it appears on card). The refundable security deposit covers any wear and tear to the cabin above normal use. Following your stay and inspection of the cabin, the security deposit will be refunded to you within 14 days (less any charges for damage in the unlikely event this occurs).

Rates
The quoted rate does not include applicable sales tax and cleaning fee. There will be a one-time charge of $45.00 for cleaning after guest departure. However, guests are asked to tidy-up and leave the cabin in an orderly manner. Also, please wash and put away any non-dishwasher safe dishes and run the dishwasher. Dirty linens should be left in the bathroom hamper.

Payments
All checks should be made payable to Toni Maisonhaute. Please send payments to: Toni Maisonhaute, PO Box 2410, Banner Elk NC 28604.

Furnishings
The cabin comes fully furnished with: kitchen items including microwave, dishwasher and coffee maker; bed linens, kitchen linens and bath towels; iron and ironing board; satellite television; VCR; monitor heating; wood-burning fireplace and firewood; washer/dryer; telephone with local call service (guests must use credit or calling card for long distance calls); 4 person outdoor hot tub.

Renters will need to supply trash bags, toilet paper and toiletry items (soap, shampoo, etc.), paper towels, dishwashing liquid and detergent and firestarters if desired.

This cabin is NON SMOKING. If you wish to smoke, please do so outside on the porch and dispose of cigarettes in the provided sand buckets.

Directions
Directions to the cabin will be sent upon receipt of full rental payment and refundable security deposit.  During winter months it is advisable to have 4 wheel, front wheel, all wheel drive or chains on your vehicle.

Length of Stay
A two-night minimum is required for all stays except holidays where a four-night minimum is required. One-night stays may be accepted on a space available basis.

Maximum Occupancy & Pets
The maximum number of persons in Hemlock Heaven is six (6). If the number of guests should exceed this amount, guests will be asked to vacate the cabin and will forfeit all monies paid.

No pets are allowed in or on the premises of the cabin. If pets are brought to Hemlock Heaven, guests will be asked to vacate the cabin and will forfeit all monies paid.

Check In and Out
Check-in time is between 3:00 p.m. and 7:00 p.m. Later or earlier check-in must be prearranged.

Check-out is no later than 11:00 am. A later check-out may be available upon request at time of arrival, depending on other reservations.


We invite you to browse our site for more information, rates and policies and contact us (Toni or Angela) by phone at 828-963-4375, email us or use our Online Request Form to request availability or ask questions.

Make reservations early!